This policy was last updated on November 27, 2020.
For All Transactions we collect contact information, such as: including Name, Address, Phone numbers, Email addresses or any additional information that may be necessary to confirm and validate your reservation
When renting a vehicle, including being added as an authorized additional driver:
Driver Qualifications and Identify Verification, including:
Transaction Information, including:
Health Information, including:
Optional Information, including:
Vehicle Driving History Information, including:
When Purchasing a Vehicle
In addition to the contact information, identity verification, and driver qualification information listed above, when you purchase a vehicle through AZ CAR RENTAL Car Sales, and apply for financing, we will also collect:
Financial and Personal History Information, including:
Car Sale Transaction Information, including:
When contacting us for Accident Management Assistance services
In addition to the contact information, driving qualification, transactional and health information listed above, when you contact us for accident management assistance purposes (which we may administer on behalf of the entity that refers your details to us, be it your insurer, manufacturer, employer, dealership, fleet management provider or breakdown provider), we will also collect:
Claims information, including:
Browser Information, including:
Device Information, including:
With your consent, we will access location-based information, such as precise geo-location, zip code, postal code, city, metropolitan area, or geographic region from your mobile device. We will use this information to provide you with notifications related to our locations, return information, local offers or other information that we think will be helpful in providing you with better services. We are only able to identify you using the location-based information if you allow our mobile applications to access your device’s location services. The location-based information is retained for seven years. This data is hosted by our analytics providers.
With your consent, our application will utilize your device’s camera.
If you have allowed us to utilize your location information or your device’s camera in the past, and wish to revoke the permissions, please change the settings on your device.
When Participating in Surveys or Promotions
Third parties provide us with additional information about you or your household, including:
Our vehicles may be equipped with technology that collects and transmits data from your rental vehicle. This may include information collected from event data recorders, global positioning devices, Zubie® systems, or any other similar technology. When installed and where permissible, this technology will enable us to collect and use information such as:
Our use of information collected from the rental vehicle may include sharing information with third parties as described in this policy.
If you pair your mobile device with the rental vehicle’s satellite navigation or infotainment systems, your personal information may be transferred to and stored on these systems. We cannot guarantee the privacy or confidentiality of such information and it is your responsibility to wipe your personal information from these systems before returning the vehicle. Otherwise, the next users of the vehicle will be able to access this information.
Vehicle Data will be shared with emergency service providers, others who assist in responding to an accident, telematics service operators or those with whom we have a legal or contractual obligation to provide such data.
Our websites and online marketing are not directed to, and AZ CAR RENTAL does not knowingly collect personal information from, children under the age of 18 or your country’s age of minority. If you nevertheless believe that your child has provided us with their personal information and you need to let us know to delete it, please contact us using the link at the top of this page.
We use the information we collect from you or about you to provide you with our services and for the following purposes:
Where it is necessary for the performance of a contract which governs the services we provide to you, including
Where necessary for us to comply with a legal obligation, including
Where it is necessary for our legitimate interests, as listed below, and where our interests are not overridden by your data protection rights, including
Where you have given consent, as required by your country’s applicable law, including
We retain your personal information for as long as we need to fulfil our business purposes, as set out below:
We keep the data associated to your rental agreement for up to seven years from the date of the rental, subject to other local legal requirements. We keep records of payments you have made for two years from the date of the transaction (depending on the location of the rental).
We keep the data associated to the sale of a vehicle for up to ten years from the date of sale, subject to other local legal requirements.
We keep the data associated to claims involving our renters or other individuals for the life of the claim and up to ten years from conclusion of our obligation, subject to other legal requirements
Customer service-related queries
We keep general queries for three years, unless you make a complaint, in which case, we keep complaint data for seven years.
Marketing and analytical purposes
We keep data linked to cookies and other online identifiers up to three years. We keep other marketing information, such as email subscription and loyalty enrollment data for up to seven years after your last interaction with us.
Disputes & law enforcement
If we are involved in litigation or a governmental or regulatory investigation, then we keep data throughout the period of litigation or investigation and for five years after that. If a settlement means that we must keep data for longer, then we keep data for the period required to administer the settlement. If we provide data to law enforcement agencies, then we keep a record of this for one year beyond the end of the investigation.
As a global provider of transportation solutions, we share your information as follows to provide a seamless transactional experience.
To identify who is the data controller or equivalent under applicable law in respect of your personal information, see the Key Facts information provided in your rental reservation, the rental terms and conditions or visit the Contact Us page.
We may use a fulfillment provider to carry out your rental car transaction. For example, if you make a reservation for a car and driver in countries that require a driver, we will send your Contact and Transactional Information to the fulfillment provider in those countries. Where car and driver services are made available for you to reserve, these services are fulfilled by the company disclosed at the time of reservation. While made available through our branded websites, these companies are independent operators.
Car Sale Transactions
Our Service Providers and Business Partners
Contact, driver qualification, transactional, claims information, car sales financial and personal information, and car sale transactional information
Contact and transactional information
Contact, Transactional and Affiliation Information:
Web and Mobile Information
Anonymized and De-identified information
Your personal information may also be shared with government authorities as outlined above.
Sale, Merger or Change in Control
Your information may also be transferred to another company in the event of a transfer, change of ownership, reorganization or assignment of all or part of AZ CAR RENTAL businesses or assets. This will occur if the parties have entered into an agreement under which the collection, use and disclosure of the information is limited to those purposes of the business transaction, including a determination whether or not to proceed with the business transaction. You will be notified via email or prominent notice on our websites for thirty (30) days of any such change in ownership or control of your personal information or as otherwise may be required or permitted by law.
We may post customer testimonials on our websites which may contain your contact information. We use a third-party provider to manage this process. This provider is responsible for obtaining your consent as necessary, removing content upon your request and answering any questions you may have.
Social Media Widgets
AZ CAR RENTAL does not sell your personal information to third-parties. While we do not sell your data, under Nevada law residents still may submit a request to not have their data sold. If you are a Nevada resident you can exercise this right by accessing our Global Privacy Portal on our Contact Us page.
While we do not sell your data, as is common with companies with an online presence, some of our advertising uses information collected by businesses from our digital properties, including IP addresses, digital identifiers, information about your web browsing, and how you interact with our properties and ads, in order to provide you with relevant ads across the Internet and for other analytics purposes. These companies may sell that information to other businesses for advertising and other purposes.
Global Data Transfers And Processing
In order for us to operate and provide you services globally, the information you provide us or that we collect may be transferred or accessed by entities around the world, including:
AZ CAR RENTAL Global Information Systems Based in the United States
AZ CAR RENTAL maintains its global information systems in the United States. If you provide us or if we collect personal information about you outside the United States, we will transfer and maintain your personal information in the United States.
When we transfer your personal information and process it in the United States, we do so in accordance with European Commission-approved standard contractual clauses (or other similar standard as applicable to your country) and maintain our certification status with the U.S. Privacy Shield Framework (described below) .
Under the California Consumer Protection Act (CCPA), California residents have certain rights with respect to personal information about them we have collected. If you are a California resident, you may exercise the following rights regarding your personal information, subject to certain exceptions and limitations:
You will be able to opt out of direct marketing communications from AZ CAR RENTAL and our subsidiaries, affiliates and Franchisees by following the instructions in each communication you receive. You may also contact us directly using the link at the top of this page.
You can opt out of display ads you see on non-AZ CAR RENTAL sites by clicking on the ad choices icon in the ad or through the privacy settings on the site.
For questions or inquiries related to privacy and data protection, please visit our Contact Us page and submit your request through our Global Privacy Portal